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  • Classroom Support Technician (Part Time)

    WITC-Superior
    Job Description

    Position Overview

    The Classroom Support Technician will be scheduled evening hours until 7 pm and weekends as needed.

    This position is responsible for providing on-premise and remote classroom technology support to staff and students in the areas of operation of equipment, software and video.

    Key Responsibilities

    • Model cultural competencies that reflect WITC’s Mission, Vision, Values, Learning College Tenets, and On Course Principles by:
      • Assessing own lifelong learning and using self-management to progress toward established personal and professional goals.
      • Demonstrating creativity, collaboration, critical thinking, and problem-solving skills through mutually supportive relationships.
      • Communicating authentically in personal and group settings by using creator language to effectively exchange ideas, thoughts, and knowledge.
      • Creating a diverse, equitable, and inclusive working and learning environment.
      • Leading positive change while demonstrating civility and empathy.
      • Finding value in consistently acquiring and applying innovative ideas and technology to support continuous quality improvement.
    • Collaborate and build relationships with faculty, students, and other College staff to ensure delivery of consistent, quality learning environment opportunities.
    • Manage the College owned inventory of equipment available for checkout to staff and students.
    • Provide classroom and conference center technology support including training on how to properly operate and troubleshooting of issues related to software and equipment.
    • Provide on-site support of distance education classes either originating or receiving at the campus during campus hours including nights and weekends.
    • Provide on-site video, printer/copier, and telephone technical support to staff, students and external customers.
    • Coordinate and monitor the campus proctoring activities.
    • Assist staff and students through helpdesk tickets regarding system log-in, password reset and basic operations of software including the college Learning Management System, email and portal access.
    • Provide back-up to areas of the Instruction Technology Learning Center(iTLC) activities including reference assistance, video services including closed captioning and library services.
    • Assist with maintenance, upgrade or installation of equipment or software upgrades on campuses.
    • Oversee and facilitate the issuance of student identification cards.
    • Provide input and recommendations to ITLC management regarding best practices in student and staff support.
    • Other duties as assigned.

    Physical Requirements

    Exerting up to 20 lbs. of force occasionally and/or up to 10 lbs. of force frequently and/or a negligible amount of force constantly to move objects. Use of arm and/or leg controls requires exertion of forces greater than that for sedentary work.

    Minimum Qualifications

    • Two years post-secondary education in a related field
    • One-year related work experience
    • Ability to communicate effectively both written and verbally
    • Proficiency in the use of Microsoft Office suite and the ability to effectively apply technology to tasks and projects
    • Ability to contribute to a team environment while maintaining positivity and professionalism
    • Strong customer service skills and a focus on creative problem solving
    • Time management skills that apply organization and prioritization demonstrating the ability to multitask and work independently
    • Outstanding personal presentation skills
    • Ability to learn and apply complex policies and procedures
    • Ability to obtain driver’s license and insurance coverage in accordance with College policy

    Preferred Qualifications

    • Associate degree preferred

    Salary

    FY22 Salary OTS Level I - $17.13 / hour

    Benefits

    N/A

    Contact Information

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