• Superior Chamber of Commerce

  • Superior-Douglas County Visitors Bureau

  • booked.net

  • Manager of Enrollment Services (Full Time)

    Job Description

    Position Overview

    The Manager of Enrollment Services is responsible for developing and managing the delivery of enrollment services along with developing strategic enrollment efforts. This position leads a team whose goal is to provide accessible services to students in admissions, registration, student records, and graduation. This is a leadership position reporting to the campus Dean of Students.

    Key Responsibilities

    • Model cultural competencies that reflect WITC’s Mission, Vision, Values, Learning College Tenets, and On Course Principles by:
      • Assessing own lifelong learning and using self-management to progress toward established personal and professional goals.
      • Demonstrating creativity, collaboration, critical thinking, and problem-solving skills through mutually supportive relationships.
      • Communicating authentically in personal and group settings by using creator language to effectively exchange ideas, thoughts, and knowledge.
      • Creating a diverse, equitable, and inclusive working and learning environment.
      • Leading positive change while demonstrating civility and empathy.
      • Finding value in consistently acquiring and applying innovative ideas and technology to support continuous quality improvement.
    • Provide leadership in customer service. Ensure staff is trained to deliver excellent customer service. Develop processes that improve communication and services to students.
    • Hire, supervise, mentor, coach and evaluate assigned staff in accordance with WITC policies and procedures.
    • Lead campus enrollment team from recruitment to admissions and enrollment keeping leadership and college community informed of enrollment services issues and efforts.
    • Design and launch enrollment strategies to meet full-time equivalency (FTE) growth goals in collaboration with Instructional leadership.
    • Coordinate scheduling in the student assessment testing center. Supervise, train and certify staff who provide testing.
    • Develop and implement ongoing professional development for assigned staff.
    • Manage campus recruitment processes through the Customer Relationship Management (CRM) system.
    • Manage student records and registration systems (Student Information System and Electronic Imaging System) and processes.
    • Oversee and coordinate the day-to-day activities, assign work and schedule department support staff, call staff and work study.
    • Communicate admissions and program requirements to campus Student Services staff.
    • Collaborate with college registrar to ensure compliance with federal and state laws and regulations including FERPA.
    • Assist in developing and implementing student information system(s) as a tool to manage student records, admissions, registration, and graduation.
    • Learn, interpret, apply, maintain and communicate rules, regulations and policies related to Enrollment Services.
    • Oversee reporting processes and procedures. Ensure accuracy and timeliness of reports.
    • Analyze, troubleshoot, compile and report data on behalf of the Student Affairs division.
    • Collaborate with the Director of Enrollment, campus and divisions in designing Collegewide student enrollment policies, procedures and activities.
    • Actively participate in campus, regional, Collegewide, and state teams and committees.
    • Collaborate with campus staff to ensure technical and facility support.
    • Supervise and mentor Outreach Center Technicians ensuring services provided support the community and Collegewide enrollment goals.
    • Provide backup coverage for other campus Managers of Enrollment Services to support Collegewide Student Services team members.
    • Other duties as assigned.

    Physical Requirements

    Exerting up to 20 lbs. of force occasionally and/or up to 10 lbs. of force frequently and/or a negligible amount of force constantly to move objects. Use of arm and/or leg controls requires exertion of forces greater than that for sedentary work.   

    Minimum Qualifications

    • Bachelor’s degree in related field
    • Three years related work experience
    • One year supervisory/leadership experience
    • Ability to communicate effectively both written and verbally
    • Ability to contribute to a team environment while maintaining accountability and motivation in self and others
    • Strong customer service skills that focus on diversity, community, and continuous quality improvement
    • Problem-solving skills that employ critical thinking
    • Proficiency in the use of Microsoft Office suite and the ability to effectively apply technology to tasks and projects
    • Experience leading projects through time management and effective delegation
    • Ability to obtain driver’s license and insurance coverage in accordance with College policy

    Preferred Qualifications

    • Ability to use judgement, discretion, and decision-making skills in dealing with confidential and sensitive issues
    • Ability to resolve conflicts
    • Ability to interpret and communicate College policies and procedures
    • Ability to work a flexible schedule and travel to various campuses
    • Ability to utilize technology and report-writing tools to enhance productivity and communication
    • Ability to model integrity through self-awareness, personal accountability, ethical behavior quality standards, and sustainable practices
    • Ability to effectively use the collegewide integrated administrative information system as an essential tool in the performance of daily work


    FY22 Salary - Grade 7 Management $57,661 / year


    More detailed information online at https://www.witc.edu/about-witc/employment/benefits

    Contact Information

  • Featured Events

  • Upcoming Events