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  • Manager of Enrollment Services (Full Time)

    WITC-Superior
    Job Description

    Position Overview

    The Manager of Enrollment Services is responsible for developing and managing the delivery of enrollment services along with developing strategic enrollment efforts. This position leads a team whose goal is to provide accessible services to students in admissions, registration, student records, and graduation. This is a leadership position reporting to the campus Dean of Students.

    Key Responsibilities

    • Model cultural competencies that reflect WITC’s Mission, Vision, Values, Learning College Tenets, and On Course Principles by:
      • Assessing own lifelong learning and using self-management to progress toward established personal and professional goals.
      • Demonstrating creativity, collaboration, critical thinking, and problem-solving skills through mutually supportive relationships.
      • Communicating authentically in personal and group settings by using creator language to effectively exchange ideas, thoughts, and knowledge.
      • Creating a diverse, equitable, and inclusive working and learning environment.
      • Leading positive change while demonstrating civility and empathy.
      • Finding value in consistently acquiring and applying innovative ideas and technology to support continuous quality improvement.
    • Provide leadership in customer service. Ensure staff is trained to deliver excellent customer service. Develop processes that improve communication and services to students.
    • Hire, supervise, mentor, coach and evaluate assigned staff in accordance with WITC policies and procedures.
    • Lead campus enrollment team from recruitment to admissions and enrollment keeping leadership and college community informed of enrollment services issues and efforts.
    • Design and launch enrollment strategies to meet full-time equivalency (FTE) growth goals in collaboration with Instructional leadership.
    • Coordinate scheduling in the student assessment testing center. Supervise, train and certify staff who provide testing.
    • Develop and implement ongoing professional development for assigned staff.
    • Manage campus recruitment processes through the Customer Relationship Management (CRM) system.
    • Manage student records and registration systems (Student Information System and Electronic Imaging System) and processes.
    • Oversee and coordinate the day-to-day activities, assign work and schedule department support staff, call staff and work study.
    • Communicate admissions and program requirements to campus Student Services staff.
    • Collaborate with college registrar to ensure compliance with federal and state laws and regulations including FERPA.
    • Assist in developing and implementing student information system(s) as a tool to manage student records, admissions, registration, and graduation.
    • Learn, interpret, apply, maintain and communicate rules, regulations and policies related to Enrollment Services.
    • Oversee reporting processes and procedures. Ensure accuracy and timeliness of reports.
    • Analyze, troubleshoot, compile and report data on behalf of the Student Affairs division.
    • Collaborate with the Director of Enrollment, campus and divisions in designing Collegewide student enrollment policies, procedures and activities.
    • Actively participate in campus, regional, Collegewide, and state teams and committees.
    • Collaborate with campus staff to ensure technical and facility support.
    • Supervise and mentor Outreach Center Technicians ensuring services provided support the community and Collegewide enrollment goals.
    • Provide backup coverage for other campus Managers of Enrollment Services to support Collegewide Student Services team members.
    • Other duties as assigned.

    Physical Requirements

    Exerting up to 20 lbs. of force occasionally and/or up to 10 lbs. of force frequently and/or a negligible amount of force constantly to move objects. Use of arm and/or leg controls requires exertion of forces greater than that for sedentary work.   

    Minimum Qualifications

    • Bachelor’s degree in related field
    • Three years related work experience
    • One year supervisory/leadership experience
    • Ability to communicate effectively both written and verbally
    • Ability to contribute to a team environment while maintaining accountability and motivation in self and others
    • Strong customer service skills that focus on diversity, community, and continuous quality improvement
    • Problem-solving skills that employ critical thinking
    • Proficiency in the use of Microsoft Office suite and the ability to effectively apply technology to tasks and projects
    • Experience leading projects through time management and effective delegation
    • Ability to obtain driver’s license and insurance coverage in accordance with College policy

    Preferred Qualifications

    • Ability to use judgement, discretion, and decision-making skills in dealing with confidential and sensitive issues
    • Ability to resolve conflicts
    • Ability to interpret and communicate College policies and procedures
    • Ability to work a flexible schedule and travel to various campuses
    • Ability to utilize technology and report-writing tools to enhance productivity and communication
    • Ability to model integrity through self-awareness, personal accountability, ethical behavior quality standards, and sustainable practices
    • Ability to effectively use the collegewide integrated administrative information system as an essential tool in the performance of daily work

    Salary

    FY22 Salary - Grade 7 Management $57,661 / year

    Benefits

    More detailed information online at https://www.witc.edu/about-witc/employment/benefits

    Contact Information

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