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  • Information Technology Technician

    City of Superior
    Job Description
    The City of Superior is currently seeking applications for a full-time Information Technology Technician.  This position will be assigned to work at the Environmental Services Division with the City, but will also be expected to assist with Information Technology city-wide as needed.

    Hours:  Full-time; 8:00 am- 4:30 pm Monday-Friday (37.5 hours/week) and as otherwise needed. May be called in outside of regular work hours to assist with urgent Information Technology issues.

     
    Starting Salary:  The starting salary range is approximately $26.18-$28.36/hour based on level of education & experience as it relates to the qualifications.

    Benefits:  Health/Dental Insurance, Retirement, Life Insurance, Paid Time Off, Paid Holidays

    DEFINITION:
    Under general supervision, to provide technical support and training in the use of computer systems and equipment; to analyze City departments information processing procedures and recommend appropriate computer applications; to perform computer programming tasks using standard computer programming tools; and to do other related work as required.

    DISTINGUISHING CHARACTERISTICS:
    This class is assigned to the Information Technology Department . The employee in this position acts as an in-house consultant to departments in the use of both mainframe and personal computer software and hardware for custom computer applications operated by the city and automated office functions such as word processing, spreadsheet and data base management.

    The employee serves as an expert and the primary contact for department users including responsibility for personal computer and AS400 supported office systems. The employee in this class provides technical support and training in the use of systems and equipment; upon request, evaluates City departments information processing procedures and recommend appropriate computer applications; performs moderately complex programming tasks to modify, reprogram or interface software and hardware; performs complex programming and system management activities with technical assistance for the AS400 operating system.

    This class is distinguished from the higher class of Information Technology Director in that the latter is responsible for all computer operations within the City.

    This classification is designated CONFIDENTIAL because of the employee's access to decisions of City management affecting employer/employee relations.

    Employment Standards:

    TYPICAL TASKS:
    1. Acts as liaison to operating departments to trace, identify and resolve system and equipment malfunctions;
    2. Coordinates problem repair support between vendor, operating department and Information Technology Department.
    3. This employee will be a first-line contact for software vendors either on-site or cloud-based to install, upgrade or troubleshoot issues when necessary.
    4. Provide technical support and training in use of personal computers, software, hardware, printers, routers, tablets, phones, etc.
    5. Analyzes department's information processing procedures and recommends appropriate information systems applications;
    6. Designs, develops and delivers information systems training;
    7. Evaluates new hardware and software feasibility and performance and prepares reports and recommendations;
    8. Evaluates, recommends and implements changes to maximize performance;
    9. Researches, reads and interprets program manuals, operational data, program  documentation, equipment specifications and other complex technical materials;
    10. Learns and applies a variety of programming and procedure languages to modify or reprogram software;
    11. Assists in the interface of personal and mainframe computer systems;
    12. Prepares test data and participates in testing and trial runs of new and revised systems;
    13. Meets with users to coordinate needs among departments;
    14. Coordinates the implementation of assigned systems;
    15. Monitors systems to detect and resolve problems;
    16. Contacts vendors for clarification and technical assistance;
    17. Establishes and maintains security systems to define and limit user access to information systems and equipment;
    18. Makes recommendations to upgrade software and equipment;
    19. Installs and tests updates from vendors to programs and software;
    20. Prepares and maintains user manuals and systems documentation;
    21. Assists departments to design and revise forms for use with information system applications;
    22. Attends meetings and in-service training as required;
    23. Prepares time and status reports on projects;
    24. Prepares correspondence;
    25. Maintains a backup system which includes off-site storage and periodic testing;
    26. Assists with the definition and maintenance of a disaster recovery plan;
    27. Performs other related duties as required or assigned.
    Knowledges:
    Working knowledge of:
    • Principles and methods of automated records management systems;
    • Uses and limitations of micro and mainframe computer applications;
    • Principles and techniques of automated information entry, storage and retrieval.
    Some knowledge of:
    • Programming or procedure languages used to modify, reprogram or interface computer software and hardware;
    • Principles of systems and procedures analysis;
    • Training design and delivery.
    Ability to:
    • Define problem areas, collect and evaluate data, validate conclusions and make appropriate recommendations;
    • Establish and maintain effective relationships with operating department staff, vendors and others contacted in the course of work;
    • Prioritize work during the day and week to ensure high priority items, projects and critical duties are all accomplished in a timely manner.
    • Learn and apply programming and procedure languages and tools;
    • Read and interpret a variety of technical manuals and instructions designed for the operation of computer equipment and software;
    • Work effectively with others in a team environment;
    • Design, present and evaluate training;
    • Plan, coordinate and initiate actions necessary to implement recommendations;
    • Write instructions and procedures and prepare systems and programming documentation;
    • Communicate effectively both orally and in writing.
    Requirements/Special Requirements:

    Requirements:

    Training and Experience: Any combination of training and experience which would provide the knowledges and abilities is qualifying. Typical ways to obtain these knowledges and abilities would be:

    Two years of experience providing technical support and training in the use of hardware and software for automated office systems.
    OR
    Completion of two years of course work in systems analysis, computer science, office automation, information processing, data processing or closely related field and one year of experience analyzing, designing and automating office systems.

    SPECIAL REQUIREMENTS:
    Driver License Requirement:  Possession of a valid driver's license or the ability to provide a suitable form of transportation as approved by the department head. Residency Requirement:  None
    Background Investigation Requirement:  Because of the employee's ability to access criminal justice system and financial records, must pass a background investigation prior to hire.
    Post Job Offer Medical Examination Requirement: Must pass medical examination for specified occupational group and drug screen prior to hire.
     
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