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  • Coordinated Response Specialist

    City of Superior
    Job Description
    The City of Superior Police Department is currently seeking applications for a Coordinated Response Specialist.

    Work Location: Government Center, 1316 N. 14th Street, Superior, WI.

    Hours:  Full-time; 8:00 am- 4:30 pm Monday-Friday (40 hours/week) and as otherwise needed.

    Starting Salary:  The starting wage range is approximately $30.01 - $32.51 based on level of education & experience as it relates to the qualifications.

    Benefits:  Health/Dental Insurance, Retirement, Life Insurance, Paid Time Off


    The Coordinated Response Specialist (CRS) will work closely with officers of the Superior Police Department to enhance responses to mental health, chemical dependency, and homelessness related calls for service.


    The ideal candidate will draw upon their comprehensive knowledge of crisis intervention to identify and assist with providing services when the situation is best handled through intervention outside the criminal justice system.  There is an expectation the candidate will co-respond to calls for service with a member of law enforcement in some crisis situations.

    1. Helps to develop solutions to homelessness, chemical dependency, and mental health related issues in the community.
    2. Provides referrals to community resources and manages follow-up support to clients and family of individuals referred.
    3. Provides short-term case management.
    4. Builds and maintains partnerships with area care providers, shelters, Douglas County Health and Human Services, etc.  Assists the Community Policing Officer with serving as a liaison from the police department to various community resources.
    5. Supports the department’s “Pathways to Hope” drug addiction diversion program by helping refer clients and providing case management services.
    6. Works side by side with Superior Police Officers to assist in the response to individuals in crisis or with incidents involving those living with substance abuse disorder.
    7. Assists with crisis intervention training for law enforcement.
    8. May respond to requests for assistance from the Superior Fire Department and Mayo Ambulance service.
    9. Works with surrounding jurisdictions to help develop a more cohesive system for information sharing and individualized care regarding community members who live with substance abuse disorder and/or a person in a mental health crisis.
    10. Perform related work as required.
    Employment Standards:

    Thorough Knowledge of:
    1. Crisis intervention;
    2. Community resources and appropriate way to access them.
    Working Knowledge of:
    1. Wisconsin Statutes and local laws pertaining to mental health, chemical abuse, and homelessness;
    2. Office practices and procedures, and computer software programs.
    1. Provide expert advice and direct assistance;
    2. Maintain confidentiality;
    3. Think quickly, maintain self-control, and adapt to stressful situations;
    4. Effectively instruct and train others in methods and procedures;
    5. Successfully work with different organizations;
    6. Exhibit effective interpersonal and active listening skills;
    7. Demonstrate professional written and verbal communication skills.  
    Requirements/Special Requirements:


    Training and experience: Any combination of training and experience which would provide the required knowledges and abilities is qualifying.  A typical way to obtain these knowledges and abilities would be:

    Bachelor’s Degree from an accredited college or university in Social Work, Psychology, Counseling, Criminal Justice, or related field, and two (2) years of experience related to the work of this position;
     Master’s Degree from an accredited college or university in Social Work, Psychology, Counseling, Criminal Justice, or related field, and one (1) year of experience related to the work of this position.

    Ideal candidates will have at least two years of experience in handling persons at various levels of crisis, and will have experience with mental health, chemical dependency, and/or social work.  Ideal candidates will have a high level of intrinsic motivation and excitement for helping form this new, important position for our community. Experience in performing mental health and/or chemical dependency assessments is a plus.


    Driver License Requirement: Must possess and maintain a valid driver's license.
    Residency Requirement: No residency requirement.
    Background Investigation Requirement: Must pass a police background investigation prior to hire.
    Post Job Offer Medical Examination Requirement: Must pass the medical examination requirements established for the specified occupational grouping and drug screen prior to hire.
    Contact Information

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