A Passion for Service - Chamber University

Bill Drury is a man with a passion.  He is on a mission to help businesses create lifetime loyal customers. On March 18th he will present an action-packed 1/2 day workshop with proven strategies and techniques to help everyone in the company win customers and reduce lost sales.

Some disturbing service facts:

FACT: 96% of unhappy customers never complain about discourtesy, but 91% of them will not buy again from a business that offended them.

FACT: Customers who encounter poor service tell an average of 11 other people about their bad experience.

FACT: 68% of customers who stop doing business with a company do so because of perceived indifference -- nobody cares.

FACT: Courting new business can cost up to five times more than strengthening relationships with current clients.

On March 18, 2014 there will be a morning and afternoon presentation of the workshop (both sessions identical), allowing employers to send half their people in the morning and half in the afternoon.

We've heard fantastic feedback about this program!

Your investment is only $99 if you register by March 11, 2014. Late registrations are $199. Call the Chamber office at 715.394.7716 to reserve your spot or click register here!

Zig Ziglar said about Bill Drury

"...Bill has conducted over three hundred workshops for the Zig Ziglar Corporation -- we always got good reviews.  He knows what he is talking about. He has an excellent style of delivery.  Your people and your company will be better off after hearing Bill Drury."