Chamber University: Keeping Customers

Bill Drury is on a mission to help businesses create lifetime loyal customers. On February 17th, 2015 he will present an action-packed 1/2 day workshop with proven strategies and techniques to help everyone in the company build customer loyalty and turn tough customers into your best customers.

Some disturbing facts:

FACT: Customers who are upset when they leave a business tell an average of 11 other people about their bad experience.

FACT: An angry customer who is delighted with your response to a problem will tell as many as 20 persons about the positive experience.

FACT: Courting new business can cost up to five times more than resolving problems with current clients.

FACT: 97 percent of all companies never formally train employees in the art of conflict resolution.

We've heard fantastic feedback about this program!

Your investment is only $99.00 for one or $89 each, five or more if you register by February 6th. Late registrations are $109.00 for one or $99.00 each, five or more attendees. Reserve your spot today!

Zig Ziglar, America's number one motivator says:

"...Bill has conducted over three hundred workshops for the Zig Ziglar Corporation -- we always got good reviews.  He knows what he is talking about. He has an excellent style of delivery.  Your people and your company will be better off after hearing Bill Drury."