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Passion for Service - Chamber University
Name: Passion for Service - Chamber UniversityDate: May 11, 2017Time: 8:00 AM - 12:30 PM CDTRegistration: Register NowEvent Description:
Passion for Service presented by Bill Drury
DATE: Thursday, May 11th
TIME: Half day workshop 8:30-12:30 pm.
LOCATION: WITC-Superior, Room 111
COST: Early bird registration $79 per person or $69 per person if registering a group of five or more people. Price increases by $20 after May 4th. Non-members may register for $199 per person.
Bill Drury is a man with a passion. He is on a mission to help businesses create lifetime loyal customers. He will present an action-packed 1/2 day workshop with proven strategies and techniques to help everyone in the company win customers and reduce lost sales.
Some disturbing service facts:
FACT: 96% of unhappy customers never complain about discourtesy, but 91% of them will not buy again from a business that offended them.
FACT: Customers who encounter poor service tell an average of 11 other people about their bad experience.
FACT: 68% of customers who stop doing business with a company do so because of perceived indifference -- nobody cares.
FACT: Courting new business can cost up to five times more than strengthening relationships with current clients.
We've heard fantastic feedback about this program!
Zig Ziglar said about Bill Drury
"...Bill has conducted over three hundred workshops for the Zig Ziglar Corporation -- we always got good reviews. He knows what he is talking about. He has an excellent style of delivery. Your people and your company will be better off after hearing Bill Drury."
