Who should attend? Managers, business owners, supervisors—anyone in the business field committed to a culture of growth and improvement. Why attend? You will... -Explore principles and values related to Continuous Improvement and how to define a Continuous Improvement process for your business -Understand the four voices of the customer, business, employee and process -Discover key factors that will influence your Continuous Improvement journey -Learn systematic methods to uncover key information to measure the health of your business systems Presenter Scott Bensen holds a B.S. in Physics and an M.S. in Statistics in addition to over 25 years experience with proven process and business systems improvements. He has spoken at several national conferences on Continuous Improvement business process analysis.