Every workplace experiences situations in which individuals disagree with one another from time to time. Whether or not you are currently experiencing issues, you should still be prepared for those difficult conversations. In this session, participants will discover tools to effectively respond and resolve workplace conflict.
Topics include:
•Conflict and its dynamics
•Conflict assessment and diagnosis
•Analyzing structures of difficult conversations
•Discussing template for organizing and preparing for difficult conversations
•Tips, techniques, and advanced skills used by mediators to resolve thorny conflicts
